It is important to pay attention to a business’s community and what customers say about the business. This means paying attention to reviews on pages like Google and Facebook. We have a solution to help you receive positive reviews from customers and make sure every review is responded to in your company’s voice. Our solution also responds to comments on social media pages like Instagram and Twitter with informative and correct information about your business.
There is a strong correlation between reviews and profitability. Most consumers in surveys have indicated they would not engage with a business that has lower then 3.3 stars out of 5. This is just a start. Who are your competitors? What are their reviews? How often do they receive reviews? Do they respond to them? Consumers are comparing businesses this way so if you are not paying attention, you might lose business as a result. Stop losing business and start managing those reviews.
Current customers love the interactions and future customers see an engaged business who is not done with them once they close the sale.
Would you ignore a phone call from a customer? Or ignore a customer who is knocking on your door? Of course not! That is exactly what happens when they leave you a review or even read a review. Here are the top reasons why you should manage your reputation:
Don’t believe us? No worries. We have done the research and here are the stats:
